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We live or die by our after sales service
Lets face facts - all machines will fail at some
time. There is no way to avoid this. As a fabricator you know
and understand this. What you need, is confidence that if your
machine fails for any reason, that it can be repaired quickly
and efficiently so that you can get back to fabricating steel
and making money.
Our Commitment to Tech Support
Peddinghaus and Ocean both understand the need
for world class tech support.
Both Ocean Machinery and Peddinghaus have made
their worldwide reputations by supplying exceptional after sales
service and support.
The Peddinghaus service facility in Bradley IL
is a state of the art operation, and houses their service and
parts personnel.
Tech Support for the Ocean Liberator
Tech support for the Ocean Liberator comes
directly from Peddinghaus who have more than sixty service
personnel dedicated to machine installation, warranty and
technical support.
Field Tech Support
There are outside field service technicians
dedicated to the Ocean Machines including the Ocean Liberator,
and these techs are situated across the country for rapid
deployment when you are in the need of service.
 Inside
Tech Support
Additionally we have several inside service
techs that are located at the Peddinghaus Tech Support Center
who will provide fast efficient solutions to your problems over
the phone.
Remote Diagnostic Service
Moreover, through your Internet connection or
telephone connection, these inside service techs are to
remotely access your machine and see what the problem is,
greatly speeding up the support process and minimizing your
downtime.
12 Months Parts and Labor Warranty
The Ocean Liberator is supplied with a 12 month
warranty on parts and on-site labor.
 If your Ocean Liberator Beam Coping Machine
breaks down during the warranty period, factory service
technicians will get your machine up and producing in the
shortest amount of time possible, at no cost to you.
Beyond the warranty period, factory on-site
technical support is provided at reasonable market prices.
Telephone support is available, free of charge,
during Peddinghaus' regular business hours (Monday - Friday
7AM to 6PM CST) 1-800 786 2448
All parts are kept in stock for immediate
delivery if required. Parts can be ordered directly from
Peddinghaus
during regular business hours.
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